Leveraging Social Advertising and Paid Search

164653172 (1)Social advertising and paid search are both powerful digital marketing tools that can be leveraged to increase traffic as well as E-commerce sales. Individually, each advertising platform has its own merits, but how can marketers integrate their digital marketing initiatives to make all the elements work better together to achieve greater overall sales success?

Paid search and social advertising can be utilized to promote awareness and visibility of a brand or product. Although the average click-through rate is lower for social ads than paid search, social advertising allows you to promote original organic content in a way that is not possible with paid search.

Where there’s push, there’s pull

Pull marketing typically applies to situations in which users have stated a need, and push marketing applies when a need has not been specified. In a digital space, the lines between push and pull strategies are becoming increasingly blurred. Because of the advanced targeting options on social media, most notably on Facebook, the line between push and pull is hard to define. While paid search targeting is determined by keywords, social advertising allows for targeting by location, age, gender, marital status, and more. Although the ad is still being pushed to the user, this allows for some pull because businesses can craft and push messaging toward prequalified target audiences. Social advertising isn’t a “pure push” tactic because users are targeted based on specified interests; nor is it a “pure pull” tactic, because users are not actively seeking information.

Social advertising allows marketers to utilize the rich behavioral data available on Facebook and other social media platforms to reach a specific audience. Although still lower than the average paid search click-through rate, which recently hit an all-time high, Facebook has seen an impressive 148% increase in click-through rates year-over-year. This can be attributed to improved audience-targeting capabilities.

Your objective matters

Facebook ad click-through rates averaged 0.36% globally during the second quarter of 2014. With paid search, one can expect a click-through rate of about 2%; with a well-executed strategy, that rate could increase.

Social ads tend to perform better than paid search in terms of building awareness and hitting reach/frequency targets, but if easily-measured ROI is your only goal, paid search may be the better option.

A paid search campaign can capture impressions, but social advertising can help fill the gaps of your marketing campaign. With social advertising, you can reach consumers who may or may not be actively engaging with your brand or even considering your brand. In the 2013 State of Search Report, 55% of respondents expected social media spending to increase in 2014. Research shows while spending on both paid search and social advertising campaigns has increased year over year, growth in social advertising spending has been significantly higher: paid search spending saw an increase of 19%, versus an 81% increase in social advertising spending.

Synergy between search and social

Social advertising can also be used in tandem with paid search to create synergy of message across multiple channels. Using targeting to reinforce the tactics employed via other digital marketing vehicles can create a powerful and effective campaign.

Here are a few ways you can use social advertising and paid search in tandem:

  • Research the behavior of your target audiences. You may find that a specific demographic searches for certain keywords more than others. To create synergy between paid search and social ads, use social ads to target that demographic. This creates a cohesive campaign that targets the correct demographics in paid search and social ads.
  • Ad content can be repurposed between the two, allowing consumers to make a connection between them. Integrating ad messaging with targeting could help boost brand recall and perhaps even sales.
  • Analyze conversations that take place around social media campaigns and then use those discoveries to find new keywords for paid search campaigns.

Paid search and social advertising are two very effective digital marketing tactics, and both can be implemented as components of an integrated, holistic campaign. It is important to understand the expectations and potential results of each and know how you’re going to measure success against each one. Once an overarching strategy is defined, you can make better use of unique social advertising features to reinforce what you’re doing via paid search and other vehicles and then leverage each to drive conversion as you define it.

How do you incorporate social advertising in your digital marketing campaigns? Let us know in the comments.

E-commerce and Social Media Advertising Part 1

Social media advertising is an important and evolving facet of digital marketing, and especially valuable in the E-commerce buying cycle. Because the E-commerce buying experience is less defined than the experience of shopping at a brick-and-mortar business, there are unique opportunities for digital marketers to reach out to consumers at various points in the buying cycle.

At retail locations, attention-grabbing signs, sales information, and other elements can be employed to influence consumers. The avenues of influence are less obvious in the digital space, so it’s important for marketers to leverage social media advertising as part of an integrated marketing mix to drive traffic and sales.shoppping cart icons on tablet 492 x 348 px  6.83 x 4.83 in  72 dpi

At brick-and-mortar businesses, consumers engage in “Search & Discover” by walking through the aisles, picking up products, reading labels, or asking questions. In E-commerce, there is no direct interaction between the product and the consumer, so marketers use other tools to achieve the same benefit as physical interaction with the product, bright signs, sales people, and displays found in stores.

With targeted social media advertising, marketers can reach consumers who are already in the Search & Discover process of the buying cycle, which means they may be more likely to ultimately purchase a product. A study performed by AOL Platforms found that using paid social media advertising leads to a 25% increase in conversions compared to organic social media.

Every piece of social media content is a chance to convert, so it is imperative to capture consumers who are already searching for the product.

Although investing in social media advertising is important, content does not always gain the level of organic traction marketers were able to capitalize upon in the past due to Facebook’s algorithm changes. With social media advertising, businesses can reach and influence consumers in the buying cycle.

Promoted Posts, a subset of social media advertising, can also be utilized to increase brand awareness. Unlike social advertising which has a lot to do with an individual user’s search behavior, promoted posts help reach consumers whose extended social networks (i.e. their “friends” on Facebook) are already connected to your brand. Although marketers should not expect a promoted post to have a direct influence on E-commerce, the tool can be used as part of an aggregate digital marketing strategy.

Promoted posts can raise awareness for a product or brand outside the Search & Discover process as well. Because there are fewer clear distinctions between the different steps of the buying cycle in the digital space, marketers can take advantage of the rich data left over by consumers who have completed the buyer’s journey or aren’t even in it yet.

Even after consumers complete purchases, they remain connected to social channels. Marketers can use social advertising to connect to consumers and foster brand loyalty even when they aren’t actively looking to purchase something. Consumers who frequently purchase products online may visit other E-commerce sites for similar products, and they may potentially purchase those kinds of products again. Social advertising can be used to target those consumers and attract others in their extended networks.

There are many avenues of influence marketers can use to drive consumers to a particular destination or goal. In the case of E-commerce, social advertising is an effective way to communicate with consumers at various points in the buying cycle. It can be an important component of a targeted digital marketing campaign and an overall aggregate strategy to drive sales. Social advertising can help marketers fill the strategic gaps that arise from the absence of a physical connection between the consumer and the product.

How is your business using social media advertising to drive E-commerce?


Has Blogging Outlived its Usefulness in SEO?

In an ever-changing industry like digital marketing, it’s important to stay current and implement practices that will give your business an advantage over the competition. With close to a billion blogs on the Internet, it’s easy to get lost in the crowd. With so much competition, has blogging outlived its usefulness in SEO? The answer depends on a few factors.

The Importance of Content

Whether or not blogging for SEO is useful anymore is a complicated question. No matter what your goal, a blog post needs to be compelling to both readers and search engines in order to be effective.

Long gone are the days of writing blog posts stuffed with keywords for “SEO.” Now, blogs should focus on great, sharable content. An initial focus on blog content rather than intent can ultimately increase SEO value through the result of engaging content. Blog posts that are useful to readers are more likely to have a positive impact on overall traffic than those written with the intent to lure visitors to your website. Engaging blog posts shared on social media drive traffic back to your website, improving social signals picked up by search engines.

Search engines have become sensitive to the content itself, so a blog lacking rich content can be counterproductive. Search engines’ complex algorithms pick on up on the content as a whole. A blog with well-developed content can help leverage your business or brand as an informed thought leader in the industry, fostering an engaged online community. This thought leadership sparks engagement in the social space, resulting in improved SEO value.

Additionally, consistent blog posting helps keep websites fresh and up-to-date, something search engines like to see. Many business owners struggle with keeping their website pages updated. Sharing blog posts on your website provides a solution to keep the website fresh.

How SEO Can Help

But is great content enough? SEO best practices should always be utilized to leverage your content. Conducting comprehensive keyword research can help you write an effective headline, develop proper meta tags, and contribute to on-page SEO. An SEO-friendly blog post should also include internal links to relevant content, descriptive image tags, and more. While these steps are no longer the only thing needed to maximize a blog’s reach in modern times, they are still an important foundation.

Proper search engine optimization on your blog posts can help drive high quality traffic to your site. Good SEO practices attract links, general social signals, and allow search engines to pick up on more keywords.

Harmony is Key

So has blogging outlived its usefulness in SEO? Not at all! Blogging and SEO are integral and interactive parts of a successful digital strategy. Today, it’s less about blogging for SEO and more about learning how to blog with SEO.

Engaging content combined with good SEO practices is still a great way to enhance your digital presence. Be sure to anchor your blog on high-quality content, but increase the reach of that content by incorporating SEO tactics on select blog posts. Once that foundation is in place, social signals can maximize SEO value. Blogs are still a critical component in a comprehensive digital strategy, but it is important to make sure great content, smart SEO strategies, and social media all work in harmony with one another in order to make the effort worthwhile.

Does your website have a blog? Why or why not?


The Half-Year Update: Standout Social Media Changes That Have Impacted The Search Industry So Far In 2014

It’s hard to believe but six months of 2014 have already passed. As important as check-ins and analysis are for any program, it’s equally important to take a step back and look at the broad picture of what’s happened in the first six months of 2014. As search and social become more intertwined, it’s key to note where the social media industry currently stands and where it is moving. Here are a few of the social media developments that will likely impact search and other digital initiatives as the year moves forward.

Pinterest Web Analytics

Pinterest introduced Pinterest Web Analytics, which allow site owners to see insights about how people are interacting with pins from their website. Users can get information on how many people:

1. pinned from their website
2. have seen these pins
3. visited their site from Pinterest

The most repinned, most clicked, and most recent pins features give users insights into the most popular pins. This change signifies the upward movement of Pinterest as a key player in the social space. Offering analytics demonstrates the impact social media plays in website traffic.

Facebook Algorithm Changes

Facebook rolled out a new algorithm to the News Feed that removes what Facebook considers “spammy” posts. Like-inducing posts, links that lead to a website full of ads, and frequently circulated content have been reduced on Facebook’s News Feed in order to combat spam behavior.

Facebook is concentrating on making quality posts, such as status updates, legitimate articles, and links appear in the News Feed. Businesses and brands must now focus on generating a quality conversation on posts to improve their appearance in the News Feed. Content that includes comments and conversations will appear on fans’ feeds more frequently.

With algorithm changes and increased brand competition, there is less space on the News Feed resulting in declined organic reach. As the algorithm moves forward, brands will need to adapt to these changes and consider implementing social media ad budgets to focus on engaging fans and making the most out of social media marketing.

Twitter Profile Updates

Not to be outdone by Facebook changes, Twitter introduced a new profile redesign in the first half of 2014. The design features a larger header image and more dynamic features, like pinning tweets to the top and larger tweets for higher engagement. As Twitter’s first major overhaul in years, this change was a big move for the established Twitter.

Google+ Business Pages

Google enabled Google+ business pages to connect their page to their local business listing on Google Maps. Business owners will no longer have two independent Google properties to maintain, creating a more streamlined Google experience. This change demonstrates the continued integration of all Google properties and features.

What changes have you seen make an impact in the first half of 2014?


Best Twitter Features to Promote your Online Business

SEMPO_Blog_Twitter1Why Twitter?

Businesses of all sizes have been slow in realizing the potential of social media marketing. And those who do, fail to understand the reason and benefits of marketing on Twitter. The thing about Twitter is that it is not the average social media site where people sign-up to hang out with friends. Twitter is also about information.

You may not realize this, but many people turn to Twitter for information, so there can be no better place on social media for getting your brand message across. In fact, many potential customers may already be searching Twitter to find you. Do you have something for them?

There are as many as 2 billion searches on Twitter every day, and around 645,750,000 active users. Fortune 500 companies and small businesses have accounts on Twitter to interact with their target audience. Along with this marketing potential, Twitter has introduced many features over the years that can be used by online marketers to boost their brand image.

Marketing in 140 characters?

This is the character limit of a tweet; 140 characters has, in essence, become a term of its own and it was a challenge for marketers to get their point across in the shortest amount of words. In all fairness, they managed to do just that, using relevant keywords, Hashtags, links, and tweeting at the best time as revealed by research. However, now you have more enhanced features that will not only help you cross this character limit but also enable you to incorporate various media elements as well.

Best Twitter Marketing Features:


Twitter Cards

Twitter cards allow you to attach media expressions to Tweets that direct readers to your content. All you need to do is add a few lines of HTML to your website. As a result, every time someone Tweets a link to your content, a card will be added to it that can be viewed by user’s followers. So even if you post a link to your Flickr photo in a Tweet, a card will be created. You can choose between a Summary Card, Photo Card, Gallery Card, App Card, Player Card, and Product Card. Be it price, benefits, or description, everything you need to post about your content can be done using a Twitter card. You can also promote your products using the gallery view and 2 “customizable fields” where further information about the product can be added. Recently, the social network made one more step toward enhanced promoted tweet campaigns by introducing conversion tracking and tailored audiences options.










In the example above,  you can see how East India Tea Company successfully promotes a new post on its blog with the help of Twitter cards. Though the message occupies more space, it also gets more engagement, as it is reflected on number of retweets and favorites.

Custom Timelines

A custom timeline is much like a Twitter list, but here you can choose which Tweets to include in the list. These timelines can be embedded into websites as well. There is a title on top, followed by a 160-character description. New tweets that are added appear at the top of the list. Note that you can only use custom timelines with the TweetDeck app. Once you download the app, you can use timelines to promote your business in several ways. For example, you can have a list of the oldest to the newest products, so that potential customers will be aware of your latest offerings. Secondly, if you use hashtags with your products, you can make a timeline of the best tweets from your customers. The same goes for customer reviews, testimonials, and answers to FAQs.  The information will not only be streamlined, but the presentation will be user-friendly as well.

Tweet Archive

Many users are already aware of this feature where one can download all tweets since day 1 and turn them into an archive. You can use this feature to observe your earlier tweets as well as to see if any improvements need to be made or if some successful formula was used before that you may have forgotten about.

See below how the archive of your tweets will look like if you request it via the Setting tab of your Twitter account.









Trending Topics

As mentioned at the outset, Twitter is all about sharing information, and nothing exemplifies this more than the Trending Topics feature. This feature has been constantly updated, and now there are hundreds of cities around the world on the list to help you discover at a glance what’s trending across the globe. You can also receive more specific trends after you select the country or city you are interested in.  If you are also using the Twitter features discussed so far, then you have access to comprehensive market research about almost any target audience in the world.

Enhanced Photos

You do not have to be a social media marketing expert to realize the compelling and engaging benefits that photo sharing offers. To further augment visual content shared on the website, Twitter teamed up with Aviary to provide iPhone and Android users with special filters and effects. These range from black & white to vintage, which means there are multiple options to choose from. Hence, you can always find filters and effects that help you tweak your pictures in line with your brand image.

As you can see, the feature looks pretty much like the one on Instagram, so the process of enhancing the photos is going to easy and enjoyable.









Negative Keyword Targeting

Keywords, when used properly, can do wonders for your business’s online visibility. When misused, they can repulse both your customers and search engines. So your aim should be to appear in relevant search results instead of spamming users with hashtags that they were not looking for. This is where the Negative Keyword Targeting for Promoted Tweets comes into play. This feature ensures that the search terms you use do not appear in tweets and conversations not related directly to the product itself. For instance, if your product name is Pure Passion, you can ensure that the product doesn’t turn up in search results for either ‘pure’ or ‘passion’ keywords.

Note that there is a bulk importing tool on Twitter as well, where you can highlight words that you want to match with your keywords. This tool provides you with three different matching options when entering keywords, which are exact match, phrase match, and basic keyword match.

These are some of the best features on Twitter that empower marketers to create a unique selling point on social media. Use a combination of these tools, and engage with the huge audience of Twitter users.



Factors That Impact Your Positioning in a YouTube Search

In our last blog post, we discussed optimization strategies for your video content. By providing visitors with compelling titles, descriptions, and tags, you are providing YouTube’s search engines with the triggers to support your optimization efforts. Like the content triggers discussed earlier, there are several engagement factors that are influential in getting your videos to the top of YouTube.

Much attention has been paid to Google’s ranking factors and algorithm and how they impact your positioning on Google.  By becoming aware of YouTube’s ranking factors, you could improve your video’s rankings on both YouTube and Google. Here are some critical engagement factors that influence your video’s YouTube ranking:

1. Trust and authority of your YouTube channel

YouTube prefers video producers that routinely produce quality video content. Thus, it looks not only at engagement of individual videos but also at engagement of your video channel overall. Factors such as number of subscribers, number of channel views, and the overall age of your video channel are important in ensuring consistently high ranking videos.

2. Engagement of your videos

While the overall number of views is surely an important factor in a high-ranking video, it is more important for your video to be interesting to those who choose to view it. How long do your videos keep your viewer’s attention? Generally speaking, videos that capture 40% of the viewer’s attention (i.e., over two minutes of a five minute video) will help your video rank higher. YouTube looks at two audience factors – absolute (what percentage of your video is watched) and relative (how does this compare to other videos of similar length?).

3. Social signals

As with traditional SEO, social media links appear to be an increasingly important factor in the overall strength of your content. Factors that indicate video social sharing include embeds, external links, and the strength of the sites the video is being shared on. Particularly strong social sharing sites include Digg, Facebook, Twitter, LinkedIn, and Google+ so be sure to prompt sharing to these and other sites when posting your video.

4. Comments, responses, and reactions

YouTube wants to gauge how much dialogue your video generates. The numbers of comments, likes, and responses are important factors in determining your video’s ranking. Note: video responses in particular are hugely important. After all, YouTube is a video sharing site. If your video is responsible for creating additional video content for YouTube, you’ve hit an SEO home run.

Likes and shares are also factors that determine level of interest in your video. YouTube gives significant weight to the number of shares.

YouTube has determined that engagement is a better measurement of quality and satisfaction than simple views. As Google has given greater importance to Quality Score, YouTube has given greater importance to engagement. In both, the common threads are quality and relevance. If you create quality and relevant content for your readers and viewers, you stand a much better chance of getting to the top of every search engine.




Talent Acquisition and Job Hunting Beyond LinkedIn

According to the 2013 Jobvite Social Recruiting Survey, 94% of recruiters use or plan to use social media in their recruiting efforts, while 78% of them have made a hire through social media. Thus, it makes sense for recruiters and job hunters alike to utilize social media.

For Job Hunters

1. Review privacy settings – Let’s face it, some of us say EXACTLY what we feel when on Facebook or Twitter. If your posts are in any way controversial, you may want to review your privacy settings to make sure your posts are viewed by friends only. Recent surveys suggest that nearly 40% of employers have prescreened potential hires. Though most are looking to see if candidates are a good fit with their company’s culture, you don’t want to lose a great opportunity because of a misguided Facebook post or tweet.

2. Let your network know you’re job seeking – Facebook and Twitter are first and foremost networking vehicles, allowing you to communicate with a broad group of people quickly. Don’t be shy. It is essential for job seekers to let their networks know they’re in the job market. Tell them the location, industry, and job title you are seeking as well as any other pertinent details that your network can pass along about you. 

3. “Like” or “follow” any prospective employer’s social media platforms — More and more employers are posting jobs on their social media pages. Make sure you are aware of any potential openings at your target employers. Search for Facebook pages or Twitter accounts devoted specifically to jobs. Many major companies, including Google, Disney, and Microsoft, now have dedicated jobs’ accounts. And, if you can determine the hiring manager of a potential job, their Facebook or Twitter page could give you a sense of their managerial style. Use this knowledge to your advantage during an interview.

4. Use groups and hashtags to your advantage – Whether on Facebook or Twitter, get involved in the conversation. If you become a known contributor in your areas of interest and expertise, you may come across a hiring manager who is seeking the talents you possess. Use your Twitter account as a bridge to your personal blog, portfolio, or resume to provide more details about your knowledge and skills.

For Recruiters

1. Show up in organic search – With so many candidates using search and social media in their job search, make sure your Facebook and Twitter pages are optimized. Fill out category, topic, and description sections of your Facebook and Twitter profiles, using terms related to jobs and positions you are looking to fill.

2. Create groups – Whether they are location, industry, or position based, groups are a great way to find individuals who are like-minded and interested in your company.

3. Leverage your employees – Ask employees to tweet or post jobs in their department or location. Chances are good that they have someone in their network seeking employment.

4. Tell everyone how great you are – Retweet when employees and customers say great things about you. Everyone wants to work for great companies doing great things.

5. Engage with candidates – If you are able to make the process as personal as possible, prospective employees are more likely to become actual employees.

Do you have a tip for fellow job hunters or recruiters? Share in the comments below:

How To Create Leads Through Your Content

Content, content, content. There’s a lot of talk about the importance of content. But does it really make that big of a difference? You better believe it. The right content can attract new customers and help SEO for your site, which results in all the precious leads. According to B2B Infographics, 92% of SEO practitioners say content creation is an effective SEO tactic, and 76% regularly invest in content creation.

Let’s take a step back and start at the beginning. Content is a cycle that helps create brand awareness, website traffic, and leads and build relationships. Your social media presence, blog, email marketing, and paid search work together for consumers to find your business online. All of these activities increase brand awareness. Then, your engaging content sends customers directly to your website, where they can scope out your business.

Content also improves your SEO by helping your website get indexed faster, increasing rankings for search terms, and increasing domain ranking.  It’s a win-win. According to iMedia Connection, 71% of marketers say that content marketing has helped improve their site’s ranking in organic search, and 77% say it has increased website traffic.

So we understand why it’s important but how can using content be put into action to generate leads?

1. Create a mix

Develop a mix of both paid and owned content to generate leads. Mixing PPC ads and social media ads along with engaging content will allow new customers to become aware of your business. In combination with your engaging content, customers will never want to leave.


2. Get creative

There are numerous ways to reach customers through engaging content. One way to reach customers and build relationships is through email. For example, after a customer makes a purchase, offer them a discount if they review your product. This will not only show that you care about what customers think but also provides incentives for making another purchase. You just generated another lead through content (Go you!).

3. Drive it back home

Consistently linking content and paid search back to your website will help drive traffic to your website, therefore creating leads. Whether it’s a blog post, mobile app, or a Facebook ad, every piece should have a website link. Provide a contact form on each page, ask for feedback, post customer reviews, and get customer contact information to continually generate leads.

Once you’ve executed your plan, it’s time to analyze your success. Determine the cost per lead by using your PPC amount and the number of leads you received. Use Google Analytics to determine the number of clicks from social to your website. By analyzing the data, you can make informed decisions to decrease your costs and increase your profits.

iMedia Connection found that 70% of marketers say that content marketing has increased their brand awareness,59% believe it supports sales growth, and 45% say it has reduced their advertising costs. After analyzing the data, it’s important to remember that generating leads through engaging content is an ongoing cycle that can play an integral role in your business’ success.


10 Tips to Creating Engaging, Optimized Content

Compelling website content is the key to engaging with your audience. It needs be unique, shareable, and useful for the reader, as well as optimized to help attract/influence search engines… Let’s go back to the basics with 10 tips to writing engaging, optimized content:

1. Headline – When it comes to creating content, a headline needs to be compelling. Why? Simply because it is the first thing readers look at. When trying to write a headline, keep in mind that it should draw in readers and give them (and search engines) a very concise idea of what your content will be about.

2. Show and Tell – Write your article as if you were writing your English papers back in college. Back up your points with reliable sources (links when possible) as this will make your content more credible. Also consider using graphics to reinforce key points (see below for more on this).

3. The 5 W’s – Try to answer the “who, what, when, where, and why” questions as concisely as possible. When each of these questions are answered, your content becomes more useful and more likely to be shared.

4. KISS (“Keep It Simple Stupid”) – Most of the time, content that is to the point keeps readers interested and more likely to read through the whole article; put away those thesauruses and avoid using jargon!

5. Meta Description – Like the headline, the meta description is what search engines use in their results listing to let your readers know exactly what your content is about. Try to be as specific as possible so as to capture your reader’s attention.

6. Optimize with Keywords – A very easy way for your content to be easily searched and receive higher traffic is by implementing the use of keywords. Focus on a single keyword or keyword phrase for each piece of content. Include several “natural/conversational” keyword mentions but don’t overdo it. Remember, it’s always quality over quantity.

7. Images – Like keywords, images are what draw readers to your content. Remember, search engine bots don’t see pictures, so be sure to optimize your images. This can be done by including a descriptive file name, alt text, and a caption for your images.

8. Summary – As a conclusion to your content, always recap what you are trying to say in the article. For some readers, the conclusion is where they draw most of the information, or at least tidbits of the information.  It’s also a good place to encourage feedback from your readers.

9. Revision – When you believe you have finished writing your article, think again. Always revise and edit until you cannot revise anymore. Then don’t be afraid to make more changes to the content if it’s not getting the readership you expected.

10. Social Sharing – Finally, include social sharing features on each page of your website. When people share your content through social, it can help your website rankings.

Try out different tips to see what works for you and what doesn’t. Always experiment until you’ve come to the right recipe for drawing readers to your website.

Do you have a tip for writing engaging, optimized content? Share in the comments below:

Social Media and Your Customers: Using Facebook for Customer Acquisition

Consumers live in social media so it only makes sense for you to establish your company there as well. Businesses have spent the last few years trying to figure out how to effectively use social media as a customer acquisition channel. A recent study showed that 77% of B2C companies and 43% of B2B companies have acquired customers from Facebook, so there is evidence that you can successfully turn fans into real-life customers.

As an efficient platform for engagement and community building, Facebook allows businesses to share information within seconds and stay linked with their fan base. It is important to establish a connection and interact with customers through this channel for entertainment, branding, and customer support purposes.

“Building a solid community from your loyal customer base is the best way to attract quality prospects that can be converted,” says Debra Ellis, a business consultant and author of 31 Ways to Supercharge Your Email Marketing. “The people who use your products and services are the ones who are most likely to have friends and family that would like your company too.”

Here are 5 ways your company can turn Facebook fans into paying customers:

  1. Sweepstakes and Contests – Promotions are a great way to increase traffic to a website and develop sales leads. Traffic to a website is important because traffic increases the opportunity to make sales. Running a giveaway not only keeps your customers engaged and sharing your brand but it’s also a useful way to grow your email listings. Whether you are starting with 100 or 100,000 fans on your Facebook page, giveaways have been proven to increase that number. A basic enter-to-win sweepstakes with a lower barrier to entry often proves the best option.
  2. Facebook Ads – Take advantage of Facebook ads and direct traffic to your website. Facebook ads aren’t simply more established on the site, they are actually more efficient. You can entice your audience with special offers and sales. The advantage of using Facebook ads is you can target your customers by location, age, gender, and even interest. Facebook ads also allow you to remarket your ads, so if a customer searches for your product or a similar product outside of Facebook, they can be reached when they return based on their search information.
  3. Outreach With Email – While social media platforms are instant and easy to share, the best way to acquire and retain customers is through email marketing. Use every opportunity to encourage customers to join your mailing list. As mentioned earlier, promotions are a great way to build your email list. Include a checkbox in sweepstakes forms for participants to sign up for promotional deals, or consider linking your signup form to your Facebook page with an app. Offer incentives for participation with a special discount.
  4. “Fan-Only” Coupons – Having a Facebook fan base gives you the ability to stay in contact with your current customers and reach potential customers. Coupons are a great way to bridge the gap between fan and customer. Many of your fans already use your products so take advantage of that. Coupons aren’t pushy, but act more as an invitation to browse your products. If a fan “likes” your page, they are already showing interest in your brand. For those who like your page but have never purchased your product, a “Fan-Only” coupon will entice them to make a first purchase. In fact, a recent study by ExactTarget and CoTweet found that 40% of people who liked a Facebook page did it initially to receive a discount or coupon. Coupons give you the opportunity to take the conversation off your Facebook page and into your store. Using a variety of coupon campaign applications, you can easily create a coupon that customers can print out and redeem in store. If you want to build your email list, you can have your customers enter their email address to receive coupons. Also, making the coupon “Fan-Only” can drive more clicks because of the exclusivity.
  5. Post Testimonials – We all know that Word-of-Mouth is the best form of advertising, and this holds true online. Post customer testimonials to let your fans see what real people are saying about your products. Don’t just have testimonials that say your products are great; post testimonials that discuss how the product solved a common problem, too. A great example of this is weight-loss products that show photos and post testimonials from people who have used them. They don’t sell; they tell a story about their product.

It is possible to turn Facebook fans into paying customers but you need to do it in ways that are much different than traditional advertising. People go on Facebook to read stories, not to look at products. Tell a story, engage with your audience, solve a problem, and then you will get new paying customers.